1TeamSoftware Refund Policy

Customer satisfaction is our #1 priority and we want you to be confident that you will be getting Products of the best quality with the best number of features and receive best in the class support.

Should the issues with your purchase arise here are the rules that outline what you can expect. 

Please note that Products that are sold in our store are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind.

Before you ask for a refund

Because of the complex nature of Software Products and unpredictable differences between environments where Products we sell can be used, there is a possibility that you might experience technical issues. 

If you are experiencing a technical issue with the Product you’ve purchased from us then we recommend that you Contact Us and seek assistance. We will help to troubleshoot your problem and find an appropriate solution.

Aren’t happy with the live shipping rates?

We want to make it clear that our shipping plugins are designed only to integrate with and display shipping rates from various services like USPS, DHL, UPS, EasyPost, Shippo, ShipStation, and others. Please note that our plugins cannot influence or change the shipping rates provided by these carriers.

Usually, shipping rates depend on the carrier’s settings, support for specific carriers, the shipping addresses, and the accuracy of product dimensions, weight, and packaging information entered into the plugin.

Because we can’t control the shipping rates provided by these carriers, dissatisfaction with the rates cannot be a reason for a full refund. We rely on the carriers for their rates and cannot change them.

Monthly subscriptions are non-refundable

These subscriptions are designed to let you try our product with minimal investment and represent the minimum duration for acceptable plugin use. Therefore, they cannot be refunded in full or partially for any reason.

Full cash refund eligibility

You are eligible for a full refund, if within 30 days of your purchase you experience issues that we are not be able to solve and your situation matches one of the following criteria:

• Product has not been downloaded
• The product does not match the description provided on the product page
• Unresolvable compatibility issues

* Please note that only PRO features that are not marked as BETA can be considered.

Full refund as a website credit / coupon

If one of our solutions does not work for you and you want to switch to a different plugin, but do not qualify for a full refund, you can request website credit in the form of a coupon. No processing fee will be charged for this.

Requests Within 15 Days:

• You will receive a coupon for the full purchase amount.
• No additional fee will be charged.

Requests After 15 Days:

• Usage will be calculated based on the yearly fee divided by 12 and multiplied by the number of months used, rounded up to the next month.
• A coupon for the purchase amount minus the usage amount will be issued.

Please note that this policy is designed to facilitate easy switching between different solutions and does not break the annual contract compared to a partial cash refund.

Refund for renewals

It is the customer’s responsibility to keep track of all their subscriptions. While our system will automatically notify you about upcoming renewal charges, you might miss the notification, or it may end up in your junk mail, leading to a situation where you don’t cancel the subscription before the renewal date, even if you no longer use our product. In this case, you won’t qualify for a full refund, but you can still request a partial refund. Please refer to the partial refund policy below.

Please note that renewals for monthly subscriptions are non-refundable under any circumstances, for any reason, either in full or partially.

Partial cash refund policy

If you decide to cancel your subscription and request a refund for a reason that does not qualify for a full refund, you may request a partial refund under the following conditions:

Yearly Subscription and Requesting a Partial Refund Within 15 Days:

• A non-refundable processing fee will be withheld.
• The remaining amount will be refunded.

Yearly Subscription and Requesting a Partial Refund After 15 Days:

• A non-refundable processing fee will be withheld.
• The subscription will be treated as if it were a monthly subscription, with the usage rounded up to the next month. The monthly subscription price will be used to calculate the total usage, which will be deducted from the annual cost. The remaining amount will be refunded.

Examples:

Example 1:

• Purchased a $100 yearly subscription.
• Requested a partial refund within 15 days.
• A $5 processing fee will be deducted.
• Refund: $100 – $5 = $95.

Example 2:

• Purchased a $100 yearly subscription.
• Requested a partial refund after 2.5 months.
• If the monthly subscription is $15, the total usage will be rounded up to 3 months x $15 = $45.
• A $5 processing fee will be deducted.
• Refund: $100 – $45 – $5 = $50.

Retaining a non-refundable fee

If you ever need to request a refund for a purchase, please remember the following:

• In the event of a refund request, a non-refundable $5 payment processing fee will apply.
• This fee is necessary to cover the expenses related to processing your refund.
• The total refund amount, minus the $5 fee and any other applicable charges, will be reimbursed to you.

Explanation of qualifying reasons for a full Refund within 30 days

Product has not been downloaded

If you have not downloaded a purchased Product within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide us your order number, so we can verify that Product was never downloaded.

Product is not as described or does not work the way it should

Product is “not as described” if it is materially different from the item description or preview. If advertised PRO features (that are not marked as BETA) of the Product do not work the way they are described we will promptly fix the issues and provide an updated version of the Product. 

You will be required to provide detailed information about the issues and give us an opportunity to correct them. In some cases, we will need you to give us access to your system, so we can investigate and fix the issues.

If the issues can’t be fixed or it turns out that the Product description was incorrect then you would be entitled to a refund.

* Please note that only PRO features that are not marked as BETA can be considered.

Unresolvable compatibility issues

If the Product you’ve purchased is completely unusable because of compatibility issues with your system and we are unable to resolve these issues then you will be entitled to a refund. In order to qualify your system should be completely functional without our Product installed as well as you will be required to provide us enough information, including access to your system and copies of incompatible Products, so we can investigate the possibility to resolve compatibility issues.

Cases we don’t offer full refund

Because of the digital nature of the Products we sell, there are some exceptions when you won’t qualify for a full refund:

• You don’t want it after you’ve downloaded it.
• The Product did not meet your expectations or you feel that it is of low quality.
• You changed your mind.
• You bought a Product by mistake.
• You do not have sufficient expertise to use the Product.
• Product does not have a feature you need and it wasn’t listed in the Product’s description.
• You claim that you are entitled to a full refund but do not provide sufficient information as to why you are entitled to a refund.
• You are refusing to provide enough information or cooperate, so we can reproduce and try to fix your issue.
• You can no longer access the Product because it has been removed or previously provided the item is no longer active.
• Product subscription has been auto-renewed.
• You’ve purchased Product more than 30 days ago.