Live Consultation (1 hour)

Disclaimer: the services provided for configuring live shipping rates are labor-intensive and time-consuming, hence they are non-refundable, irrespective of the outcome of the configuration process. Please note that this service does not address issues unrelated to live shipping rates.

We would like to emphasize that our plugin is designed solely to display shipping rates from various carriers, such as USPS, DHL, UPS, and others. It is important to understand that our plugin does not have the capability to influence or alter the shipping rates provided by these carriers.

Therefore, dissatisfaction with the shipping rates offered by the carriers cannot be accepted as a valid reason for a refund. As a third-party service, we are reliant on the carriers’ shipping rates and are unable to intervene or modify these rates in any way.

Consultation Booking & No-Show Policy

Please note that consultation appointments must be scheduled within 3 days of receiving your booking availability timetable.
If an appointment is not scheduled within this time, we will automatically cancel and refund your order, minus a $10 processing fee. This fee covers payment processing costs charged by the payment provider and is not charged by us.

Once your appointment is confirmed, we will reserve time with a senior specialist exclusively for you. If you need to reschedule, we kindly ask that you notify us at least 24 hours in advance to allow us to make necessary adjustments.

To ensure fairness and respect for everyone’s time, if you do not join the meeting within 10 minutes of the scheduled start time, it will be considered a no-show.

In the event of a no-show, a $50 fee will be charged, and the remaining consultation fee will be refunded.

We appreciate your understanding and cooperation. Our goal is to ensure a smooth and respectful experience for both our clients and our specialists.