ShipStation Shipping PRO plugin- rates in the cart are different from the ShipStation dashboard

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The live shipping rates returned by the WooCommerce shipping plugin depend on several factors, including package dimensions, package weight, and whether the destination address is classified as residential or business.


If you notice that the live shipping rates are higher or lower than expected, we recommend verifying that all products in your WooCommerce store have the correct weight and dimensions configured. Please also review the shipping boxes configured within the plugin to ensure their dimensions and weights are accurate.


In addition, please make sure there are no rate adjustments or weight adjustments enabled in the shipping plugin settings. This will allow the ShipStation Shipping PRO plugin to calculate and display the most accurate live shipping rates at the cart and checkout pages.

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Below are the stpes you can follow to compare the live shipping rates returned by the WooCommerce shipping plugin with the rates shown in the ShipStation dashboard using an exisiting order.

  1. Go to the settings of the plugin and enable debug mode.
  2. Go to WooCommerce -> Orders
  3. Choose an order.
  4. Hit Add Shipment.
  5. Validate that the dimensions and weight displayed there match your expectations.
  6. Hit Get Quotes.
  7. Make a screenshot of the form and the rates.
  8. Go to ShipStation dashboard find the correspond order and get a quote.
  9. Make a screenshot of the form and the the quotes.


With these two screenshots, you can easily compare the package dimensions and weight calculated by the shipping plugin with the package dimensions and weight entered in the ShipStation dashboard. This will help identify the cause of any shipping rate differences between the ShipStation Shipping PRO plugin and the rates displayed in the ShipStation dashboard.

Alternatively, you can follow the documentation link below to use Debug Mode to compare the shipping rates between the plugin and the ShipStation dashboard without using an existing order.

📍How to compare shipping rates between the plugin and service dashboard without an order

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